Froneus Advances in ISO 27001 Implementation

Why It Matters for a Conversational AI Platform

Every interaction we manage—whether an outbound call, an inquiry handled by Smart Agent, a conversation analyzed by Speech Analytics, or a contact generated via ClickToCall—involves sensitive information, such as contact details, recordings, and transcripts. With thousands of concurrent interactions processed within our microservices architecture, maintaining a robust information security management framework is essential to upholding the trust of the companies that partner with us.

What the Implementation Process Entails

Implementing ISO 27001 involves systematically identifying and managing risks, as well as working to ensure the confidentiality, integrity, and availability of information across the entire organization. We are carrying out this process progressively, with the goal of achieving certification in the near future.

Part of an Ongoing Commitment

This initiative builds upon the ISO 9001 certification we obtained in December 2025 and reflects our vision of quality and security as processes of continuous improvement rather than one-off objectives.