Access detailed reports for all your campaigns and interactions. Real-time metrics, trend analysis and data export to integrate with your business systems.

Business Intelligence & Reporting

Real-time insights to optimize every interaction and business decision

Froneus's Business Intelligence platform centralizes all campaign, interaction and operational information in intelligent dashboards and real-time reports.

Access key metrics, trend analysis and advanced visualizations to monitor the performance of your operations, detect improvement opportunities and make data-driven decisions.

The solution allows consolidating information from voicebots, chatbots, human agents and digital channels in a single analysis environment.

Key Advantages

Real-time metrics

Visualize the performance of your campaigns and interactions in real time.

Monitor key indicators such as:

• Contact volume

• Response rate

• Conversion

• Service level

• Average interaction time

• Operational productivity

• Customer satisfaction

All from dynamic and intuitive dashboards.

Trend and behavior analysis

Detect patterns, opportunities and operational deviations through advanced data analysis.

The platform enables identifying contact trends, customer behavior and results evolution to continuously optimize the operation.

Multichannel information consolidation

Centralize information from different channels and systems in a single analysis platform.

Integrate data from:

• Voicebots

• Chatbots

• Human service

• WhatsApp

• CRM

• Internal systems

• Digital campaigns

Custom reports and data export

Generate configurable reports according to the needs of each business area.

Easily export information to integrate it with BI, CRM, ERP or corporate analysis platforms.

Data-driven decision making

Transform large volumes of information into actionable insights to improve commercial, operational and customer service results.