AI-Powered Speech Analytics

Intelligent conversation analysis to optimize operations and customer experience

In Contact Centers, quality control is essential to evaluate agent performance and improve the customer experience. However, traditional methods only allow analyzing a small portion of interactions, generating high costs and operational limitations.

Froneus's Speech Analytics solution uses Conversational Artificial Intelligence to automate quality monitoring in calls and digital channels, enabling complete, accurate and scalable analysis of all interactions.

AI models are trained with the specific criteria and parameters of each business, ensuring immediate improvements in operational efficiency, compliance and service quality.

Key Advantages

Analysis of 100% of interactions

Automatically evaluate all conversations eliminating biases and reducing operational costs.

The platform identifies improvement opportunities for agents, detects training needs and enables more effective tracking of individual and group performance.

Script and process compliance control

Monitor in real time whether agents correctly follow the scripts and processes defined by the company.

The solution automatically analyzes each stage of the conversation, including:

• Greetings and opening

• Mandatory validations

• Negotiation and argumentation

• Query resolution

• Call closing

Additionally, each parameter can be configured and weighted according to your business priorities.

Analysis of times, emotions and satisfaction

Measure silences, wait times and participation levels within each conversation.

The AI detects emotions, analyzes sentiments and enables identifying the customer's satisfaction level in real time.

All information is consolidated in interactive dashboards that facilitate decision-making and operational monitoring.